Frequently Asked Question

Service & Repair

My phone displays "Contact Service".

If your phone displays the message "Contact Service", the following steps may help to resolve the same:

  • Remove and re-insert the battery according to the instructions in the User´s Manual.
  • Remove and re-insert the SIM card according to the instructions in the User´s Manual
  • If your phone has an MMC (Multi Media Card), remove and re-insert the MMC.

If the same message still displays, please bring your phone to the nearest Wynncom Authorised Care Centre (ACC) for inspection. You may locate our nearest ACC at http://www.wynncom.net/service.html or call us at 0124 4549730 for information.

Where is nearest Wynn Authorised Care Centre?

You may locate the nearest Wynn Authorised Care Centre at http://www.wynncom.net/beta/servicecenters/listing or call us at 0124 4549730 for information.

How can I contact Wynn customer service?

You can reach us at 0124 4549730 between 9:30 AM to 6:30 PM, 6 days a week. Alternatively, you may write to us at customercare@wynncom.net

Language and Dictionary

How can I select my phone's language?

Phone actually has two language settings:

  • Phone language: the language used for display texts on your phone.
  • Writing language: the language used by the dictionary for predictive text input

    Both are usually accessible from the Settings menu, under Phone Settings or General Settings. Model-specific instructions for setting your language preferences are available in your user manual.

    Please note:
    The languages available in your phone are built in.
  • If you change the phone language, you must restart your phone in order for the change to take effect.

How do I use my phone's dictionary?

Your phone's dictionary supports predictive text input, making it easier and quicker to key in text, for instance when writing messages. Predictive text input uses your phone's dictionary to recognize common key patterns, allowing you to press a key only once instead of multiple times to generate each letter.

To set predictive text input on or off for all editors in the phone, go to your phone's Settings menu:

  • Please go to your phone's Menu-> SMS-> Write Message-> options-> input method->Smart ABC or dictionary. The dictionary activated or inactivated is the dictionary for the language selected as the Writing Language.
  • These instructions may vary somewhat from model to model, and model-specific instructions are available in your user manual

    For more information on using your dictionary and predictive text input, please see your user manual.

Messaging and Browsing Settings

How can I send and receive multimedia message service (MMS)?

In order to send MMS messages, MMS must be supported by:

To set predictive text input on or off for all editors in the phone, go to your phone's Settings menu:

  • Your phone model: Check your phone model's user manual to see if MMS is supported.
  • Your phone's settings: You can request MMS settings for free from your service provider
  • Your service contract: Contact your operator or service provider to see if MMS is activated and roaming is supported when you are not in your home network.

If all of these are in order, you can create and send MMS messages from your phone's Messaging menu. For model-specific instructions on creating and sending an MMS message, please refer to your phone model's user manual.
If an MMS message has been sent to you and your phone does not support MMS, your operator or service provider may send you a link to a website where you can view the message from a compatible PC.

My phone won't send or receive text (SMS) messages.

Contact your operator or service provider to check that

  • Text messaging is included in your service contract.
  • Roaming is supported when you are not in your home network.
  • Please check SMS centre number in Message-> SMS-> SMS setting-> SIM1/SIM2 -> Profile setting-> SMS Centre

If you are still unable to send or receive messages, please bring your phone to a Wynn Authorized Care Centre for inspection. You can find Wynn Authorized Care Centre addresses from (..link..) or help line numbers 0124 4549730 or 0120-4733299.

Where can I get settings for browsing (WAP, GPRS) and MMS?

You can get these settings from your service provider.

I am unable to access few websites.What I need to do?

Depending on the capability of your phone, you may or may not be able to access few websites.

My phone received a music file via MMS. How do I save it?

To save a music file via MMS, you can play the music file then follow by selecting stop playback. You may then select Options > Save.

  • Please note that the maximum size of the MMS supported by your phone varies according to phone model and your operator configurations.

SIM card, PIN and Security Codes

My phone is requesting a PIN/PIN2/PUK/PUK2 code.

Your phone is equipped with one or more codes to protect it against unauthorised use. The PIN and PUK codes actually protect the SIM card which establishes the network connection.

Your operator or service provider is the best source of assistance with PIN and PUK codes.

  • The most common code is the PIN (Personal Identification Number) code, which you set yourself and can activate and deactivate by following the instructions given in the User´s Manual of your phone.
  • The PIN2 code is a PIN code which acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code, and more information is available in the User´ss Manual of you phone.
  • If the PIN code is entered incorrectly multiple times, your phone may request a PUK (Personal Unblocking Key) code. The PUK code is an 8-digit code provided by the network service operator.
  • If the PIN2 code is entered incorrectly multiple times, your phone may request a PUK2 code.

Please contact your operator or service provider for assistance with your PIN and/or PUK codes. If you have already contacted your service provider and the code provided did not work, you will have to obtain a new SIM card from your network operator or service provider.

My phone is requesting a security code.

Your phone is equipped with one or more codes to protect it against unauthorised use. Please note that the Security Code differs from the PIN code, where the former protects the phone and the latter protects the SIM.

The default security code of your phone is 0000. Only try this once.

If your phone still requests a security code, please bring it to the nearest Wynn Authorised Care Centre for inspection. You may locate the same at http://www.wynncom.net/beta/servicecenters/listing or call us at 0124 4549730 for information.

My phone displays "SIM card rejected" or "SIM card unaccepted".

The SIM card is provided by your network operator or service provider. They are the best source of assistance with SIM card problems. Your phone may display a SIM card error message if:

  • The SIM card is out of alignment. If the phone has recently been dropped, bumped, or opened, the SIM card may need adjustment. Follow the SIM card installation instructions given in the User´s Manual of your phone.
  • The PUK (Personal Unblocking Key) code is entered incorrectly multiple times. This can inactivate the SIM card. If inactivation appears permanently, contact your operator or service provider for a new SIM card.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your network operator or service provider to have the SIM card tested and/or replaced. Or alternately, bring your phone to the nearest Wynn Authorised Care Centre for inspection. You may locate the same at http://www.wynncom.net/service.html or call us at 0124 4549730 for information.

Why is an IMEI (International Mobile Equipment Identity) number important and how do I retrieve the IMEI number from my mobile?

The IMEI number is a 15 digit unique code that is used to identify a mobile phone to a GSM network. The IMEI number can be retrieved by keying in #06# and the 15 digit unique code will be displayed on the screen. In the unfortunate event that your mobile is misplaced, provision of this IMEI number to the police and telecom service provider would be useful.

How do I protect my Wynn phone from unauthorised use?

Most of the Wynn mobiles come loaded with the advance feature of Mobile Tracker. It is a revolutionary security application, which if activated by the user, enables you to track your phone when it is not in your possession. If the feature has been activated on your phone, the moment a SIM other than your own SIM is inserted in to your mobile, the application automatically sends an SMS to a designated mobile no.

Synchronizing and Copying

How can I copy contacts from my SIM card to my phone's memory?

Depending on your phone model, you may be able to copy contact phone numbers from your SIM card to your phone's memory.

Instructions for copying data from a SIM card vary from phone model to phone model. The best source of information on backing up data is your phone model's user manual.

Power and Signal Strength

My phone switches off automatically.

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger. Before bringing your phone into a Wynn Authorised Care Centre for inspection, please perform the following checks:

  • Fully charge the battery according to the instructions presented in the User´s Manual of your phone.
  • Remove and re-insert the battery according to the instructions presented in the User´s Manual of your phone.
  • If you have access to a compatible battery and charger, try substituting them to determine if the issue is with the phone, the battery, or the charger

If you are unable to test your phone or it still won´t power on, please bring it to the nearest Wynn Centre for inspection. You may locate the nearest Wynn Authorised Care Centre at http://www.wynncom.net/beta/servicecenters/listing or call us at 0124 4549730 for information.

My phone won´t power on.

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger.

  • The first thing to try is to connect the phone to its charger. Connect the charger to a power source, wait for a few moments, and then try to turn the phone on.
  • If the phone still won't power on, please perform the following checks:

    • Fully charge the battery according to the instructions presented in the User´s Manual of your phone.
    • Remove and re-insert the battery according to the instructions presented in the User´s Manual of your phone.
    • If you have access to a compatible battery and charger, try substituting them to determine if the issue is with the phone, the battery, or the charger.

    If you are unable to test your phone or it still won't power on, please bring it to the nearest Wynn Care Centre for inspection. You may locate the nearest Wynn Authorised Care Centre at http://www.wynncom.net/beta/servicecenters/listing or call us at 0124 4549730 for information

My calls break up/are dropped.

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or at the other end of the connection.

In most cases, your network operator or service provider is the best source of assistance with issues regarding signal strength.

  • Signal strength is indicated by the signal indicators at the left side of the phone's display.
  • These indicators move up as the strength of the signal increases and down as the signal decreases.
  • To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your network operator or service provider can provide you with more information on network coverage. If you believe that the problem may be with your phone instead of the network, please bring your phone to a Wynn Authorised Care Centre for inspection. You may locate the nearest Wynn Authorised Care Centre at http://www.wynncom.net/beta/servicecenters/listing or call us at 0124 4549730 for information

Please try the following troubleshooting tips:

Ensure that you phone is "ON" and that there is sufficient signal strength.

If there is a headset attached to the phone, it will not ring through the speaker, only through the headset. Detach the headset and retest the phone to determine if that resolves the issue.

If the phone´s profile is set as "Silent", "Flight", or any other profile where ringing is silenced, it will not ring. Change the profile to the "General" or "Standard" profile and retest. Instructions for checking and changing your profile are included in the User´s Manual of your phone.

Ensure that a ring tone has been enabled and the volume is not too low. Instructions for adjusting volume and selecting a ring tone are included in the User´s Manual of your phone

If Call Divert is activated, your calls may be going straight to Voice Mail without your phone ringing. Instructions for activating and deactivating Call Divert are included in the User´s Manual of your phone. Voice Mail is an operator dependent service. For assistance on the same, please contact your network service provider.

If your phone still won´t ring, please bring it to a Wynn Care Centre for inspection. You may locate the nearest Wynn Authorised Care Centre at http://www.wynncom.net/beta/servicecenters/listing or call us at 0124 4549730 for information.

Mobile Viruses and Security

What can I do to protect my phone against malware?

You can help protect your mobile device against malware or harmful applications by following these simple measures:

  • In general, keep your Bluetooth connection in hidden mode unless you specifically need to be visible to others.
  • Exercise caution when accepting applications sent via Bluetooth or MMS. In practice this means not opening attachments sent via these connection methods unless you know what they are.
  • Do not approve or download content to a mobile device from an unknown or unreliable source.

If you suspect that your mobile phone has been affected by mobile malware, please visit it to the nearest Wynn Authorized Care Centre for inspection. You can find Wynn Authorized Care Centre addresses from (..link..) or help line numbers 0124 4549730 or 0120-4733299

My phone has been attacked by malware. What should I do?

If you know or suspect that your phone has been attacked by the malware distributed via Bluetooth or MMS please visit it to a Wynn Authorized Care Centre for inspection.

You can find Wynn Authorized Care Centre addresses from (..link..) or help line numbers 0124 4549730 or 0120-4733299

Bluetooth and Cables

How do I set up a Bluetooth connection?


If your Wynn product supports Bluetooth wireless connections, you can usually activate Bluetooth from the menu -> organizer-> Bluetooth:

  • Bluetooth active>>Select Yes to enable Bluetooth.
  • My telephone's visibility>>Select Shown to all if you want your device to be found by other Bluetooth devices. If you select Hidden, your device cannot be found by other devices.
  • My Bluetooth name>>Define a name for your device.


For more information on using your product's Bluetooth connection, please see your user manual.

I'm having trouble with my Wynn data cable.

If you are experiencing trouble with your Wynn data cable, the first thing to check is that your phone model and cable are compatible as per user manual and you have correct phone driver installed in your PC.

Memory cards

Should I backup the information stored on my memory card?

To preserve and protect the data and media stored on your Wynn phone's memory card, you should make regular backups.

How do I backup the information stored on my memory card?

You can back up data from your phone's memory card to compatible PC using Wynn PC Application software.

My memory card isn't working properly. What should I do?

If your memory card is not working properly, back up any data from your device's memory card to your PC, then format the memory card using your Wynn device. Please refer to your device's user manual for information on formatting the memory card.

If you get an error message during the formatting process or an error message after formatting stating that your device cannot read the memory card volume, please take the memory card to your nearest Wynn Care Centre.

How do I format my memory card?

Some memory cards are preformatted at purchase, while others require formatting before first-time use. Consult your retailer to find out if you must format the memory card before you can use it.

To format your memory card, please refer to your device's user manual for further instructions.

Important: The memory card inside your Wynn device should ONLY be formatted using your Wynn device. Do not attempt to format your memory card on another device such as a PC, otherwise your memory card may not work properly.

Warning: Formatting your memory card/Phone will permanently erase all data stored on the memory card/Phone. Please take the back up all data stored on your memory card/Phone contacts before formatting.

Software and Firmware

Can I update my phone's firmware?

Firmware is your phone's built-in software. Occasionally Wynn releases firmware updates for certain phone models. If you are experiencing trouble with your phone that appears to be firmware related, contact your Wynn Authorized Care Centre to see if an update is available or not.

You can find Wynn Authorized Care Centre addresses from http://www.wynncom.net/servicecenters/listing or help line numbers 0124 4549730 or 0120-4733299

How do I set automatic keypad lock for my Wynn phones?

Please follow the instructions:

Menu-> Settings-> Security Set up-> Auto Keypad-> Ok.

How do I add image to a contact profile on my Wynn phones?

To have image of the caller displayed during incoming call, go to Contacts or Dial the number, click on the centre navigation key-> option-> Save into the phone-> Associate picture field-> select picture either from the default or set through memory card appropriate picture.

How do I activate or deactivate the operator name on my Wynn phone?

This is a network service. If supported by your service provider then you can choose whether the display shows the operator name when the phone is in standby mode.

For operator name you need to follow these steps:
Menu-> Setting-> Phone Setup->Display Characteristics ->Show operator (On/Off)